We are closing this incident now as we have seen the platform handle the larger inflow to satisfaction.
Posted Oct 07, 2019 - 19:17 UTC
Update
We are continually monitoring, and there is still a chance that customers can experience failed backup messages due to restarts of jobs. However, there is no risk of data loss as jobs will pick up again where they left off as soon as they restart.
Posted Sep 30, 2019 - 10:13 UTC
Update
The adjustments continue to be effective and we are closely monitoring progress. We are further investigating options to prevent such anomalies from re-occurring in the future.
Posted Sep 23, 2019 - 04:49 UTC
Monitoring
The adjustments are proving effective and we do not expect further job restarts. We continue to closely observe backup behaviour until we are satisfied the situation is fully resolved.
Posted Sep 20, 2019 - 19:04 UTC
Identified
We are doing a larger configuration adjustment for ongoing backup jobs due to recently discovered networking anomalies against Microsoft APIs.
Due to this, many active backup jobs will need to be restarted over the next few hours. This will cause an interruption of affected backups. All backup jobs will re-start automatically.
Posted Sep 20, 2019 - 09:21 UTC
This incident affected: Denmark, Copenhagen (dk-co) (SaaS Backup).