Keepit Status

EWS backup update

Update - Backups have been executing timely for multiple days; we are monitoring the situation across all regions.
Apr 25, 2024 - 11:59 UTC

Update - Backups execute timely and we are monitoring the situation across all regions.
Apr 23, 2024 - 11:08 UTC

Update - Backups execute timely and we are monitoring the situation across all regions.
Apr 21, 2024 - 07:22 UTC

Update - EWS backups have improved and we are monitoring the situation across all regions.
Apr 19, 2024 - 17:45 UTC

Monitoring - Archive mailboxes are now being backed up again and data transport rates have normalized.
Apr 18, 2024 - 18:40 UTC

Update - We are continuing to work on a fix for this issue.
Apr 17, 2024 - 11:34 UTC

Update - The situation is now improving across many regions. Archive mailboxes are still backed up at a lower priority.
Apr 17, 2024 - 05:46 UTC

Update - We are seeing an even increased inflow of EWS data and are continuing to work with Microsoft to understand and solve the issue
Apr 16, 2024 - 14:22 UTC

Identified - Keepit uses the Microsoft EWS protocol to read some data types. Microsoft has recently made a change in their back-end systems that has increased the volume of data EWS is returning for certain mailbox queries by a factor of 10-100x. We are working closely with Microsoft to help them understand the impact of this change, and hopefully revert it. Other data protection vendors are also affected. Temporarily, we have lowered the priority assigned to backup jobs of archive mailboxes to ensure that primary backups continue to run in a timely way. We will provide ongoing updates here as our investigation and remediation continue.
Apr 12, 2024 - 05:48 UTC

Denmark, Copenhagen (dk-co) Operational

User Interface Operational

API Operational

SaaS Backup Operational

United States, Washington DC (us-dc) Operational

User Interface Operational

API Operational

SaaS Backup Operational

Australia, Sydney (au-sy) Operational

User Interface Operational

API Operational

SaaS Backup Operational

United Kingdom, London (uk-ld) Operational

User Interface Operational

API Operational

SaaS Backup Operational

Germany, Frankfurt (de-fr) Operational

User Interface Operational

API Operational

SaaS Backup Operational

Canada, Toronto (ca-tr) Operational

User Interface Operational

API Operational

SaaS Backup Operational

Switzerland, Zurich (ch-zh) Operational

User Interface Operational

API Operational

SaaS Backup Operational

Mobile Apps Operational

Desktop Backup Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

9.15.0 - Keepit Release Apr 29, 2024 07:00-19:00 UTC

We will be deploying Keepit 9.15.0 to the United States (US-DC) region on Apr 29. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Posted on Apr 26, 2024 - 08:18 UTC

9.15.0 - Keepit Release Apr 29, 2024 07:00-19:00 UTC

We will be deploying Keepit 9.15.0 to the United Kingdom (UK-LD) region on Apr 29. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Posted on Apr 26, 2024 - 08:16 UTC

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

9.15.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 26, 02:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 14:15 UTC

Scheduled - We will be deploying Keepit 9.15.0 to the Germany (DE-FR) region on Apr 25. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 24, 13:34 UTC

Apr 25, 2024

9.15.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 25, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 06:00 UTC

Scheduled - We will be deploying Keepit 9.15.0 to the Switzerland (CH-ZH) region on Apr 25. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 24, 13:33 UTC

Apr 24, 2024

9.15.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 24, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:30 UTC

Scheduled - We will be deploying Keepit 9.15.0 to the Australia (AU-SY) region on Apr 24. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 23, 19:30 UTC

9.15.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 24, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 UTC

Scheduled - We will be deploying Keepit 9.15.0 to the Canada (CA-TR) region on Apr 24. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 23, 19:32 UTC

Apr 23, 2024

Apr 22, 2024

No incidents reported.

Apr 21, 2024

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Apr 18, 2024

Late jobs in US region

Resolved - Jobs now execute timely in the US region and systems are returning to a normal state; we do refer to the ongoing EWS api situation.
Apr 18, 13:55 UTC

Update - We continue to upgrade capacity and will be monitoring the situation
Apr 17, 21:59 UTC

Update - We will be increasing our capacity in the region; and will keep monitoring the situation
Apr 17, 05:48 UTC

Update - We will be increasing our capacity in the region; and will keep monitoring the situation
Apr 16, 14:23 UTC

Monitoring - We are continuing to monitor for any further issues
Apr 12, 05:46 UTC

Identified - The applied fix has helped improve the situation, but we are still working toward a complete resolution
Apr 10, 13:26 UTC

Update - We are continuing to monitor for any further issues.
Apr 8, 08:39 UTC

Monitoring - Backup job execution is delayed; A fix has been implemented and we are monitoring the results
Apr 7, 20:55 UTC

Apr 17, 2024

9.14.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC

Scheduled - We will be deploying Keepit 9.14.0 to the United States (US-DC) region on Apr 16. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 15, 18:10 UTC

9.14.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 UTC

Scheduled - We will be deploying Keepit 9.14.0 to the Denmark (DK-CO) region on Apr 17. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 16, 17:33 UTC

Apr 16, 2024

9.14.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 16, 15:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC

Scheduled - We will be deploying Keepit 9.14.0 to the Australia (AU-SY) region on Apr 16. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 15, 18:09 UTC

Apr 15, 2024

9.14.0 - Keepit Release

Completed - The scheduled maintenance has been completed.
Apr 15, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 UTC

Scheduled - We will be deploying Keepit 9.14.0 to the Germany (DE-FR) region on Apr 15. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Apr 14, 20:15 UTC

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Support Email Delivery Problems

Resolved - This incident has been resolved.
Apr 13, 08:02 UTC

Investigating - The Keepit Support system is currently experiencing problems with email delivery - this may cause delays and problems in communication. The matter is under investigation.
Apr 13, 00:30 UTC