Monitoring - All new capacity expansions have been installed, configured and activated. They are operating as expected.

Processing of delayed backups and deferred work will commence over the weekend. We continue to monitor the situation closely but still expect to return fully to normal operations by Monday.
Sep 13, 16:20 CEST
Update - All new systems have been delivered and are being installed in the datacenters. Configuration and enabling of the systems will commence through the day.

We expect to be operating at full capacity again late Friday and for all deferred/late processing to have caught up over the weekend.
Sep 13, 11:38 CEST
Update - Several configuration and tuning improvements have been implemented to improve the current levels of performance and we are seeing positive effects from this. The backlog of delayed activity is being processed but we expect some delays on the service for some time still.

We have worked with our suppliers in expediting the planned performance expansion and we expect to finish this already by tomorrow, Friday the 13th.
Sep 12, 12:36 CEST
Update - Symptoms affected customers will face during this period will be delayed start of backups, and possibly a change in the connector health status.

All data is still available for download, restore and browsing - we are continuing to work on remediating the situation as quickly as possible. We also work with suppliers to expedite the current capacity expansion.
Sep 11, 17:34 CEST
Identified - We are seeing degraded storage performance, especially relating to writing of new data, for approximately one third of our customers on the EU region.

A larger expansion of capacity was planned and is under way with expect completion before the end of next week. We are currently considering options for temporarily working around these issues to increase throughput until the expansion is completed.
Sep 11, 15:15 CEST
EU Degraded Performance
User Interface ? Operational
API ? Operational
SaaS Backup ? Degraded Performance
US Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
AU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019
Resolved - The incident has been resolved for now
Sep 4, 11:19 CEST
Identified - An issue was identified on the edge network gateways causing certain issues internally on the regional systems; however, it does seem that customers have been completely unaffected by this. We are working on resolving this issue, but do not expect user visible problems during this effort. All systems involved in service delivery are operating nominally.
Sep 4, 10:51 CEST
Investigating - We are seeing spurious issues with network accessibility on the US region. We are currently investigating the cause and extent of the problem.
Sep 4, 10:36 CEST
Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.