User access issues on US environment
Update - Maintenance is complete. We're now monitoring the system to ensure it remains stable
Jun 08, 2025 - 05:41 UTC
Update - We will be performing maintenance on our database cluster today starting at 09:00 UTC. During this time, you may experience slower API responses or brief service delays. We will provide an update as soon as the maintenance is complete.
We appreciate your patience and understanding.
Jun 05, 2025 - 06:59 UTC
Update - We are continuing to monitor for any further issues.
Jun 04, 2025 - 13:38 UTC
Update - We are continuing to monitor for any further issues.
Jun 03, 2025 - 06:30 UTC
Update - We are continuing to monitor for any further issues.
May 26, 2025 - 14:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 2025 - 14:23 UTC
Update - We are continuing to investigate this issue.
May 23, 2025 - 09:04 UTC
Update - We are continuing to investigate this issue.
May 23, 2025 - 07:00 UTC
Investigating - We are currently experiencing an outage affecting user interface access in the US region. Our team is actively investigating the issue, and we will provide updates as more information becomes available
May 23, 2025 - 05:29 UTC
"Impossible travel" alerts from Microsoft in the DK region
Update - We are continuing to investigate this issue.
Jun 03, 2025 - 06:30 UTC
Update - We are continuing to investigate this issue.
May 16, 2025 - 21:14 UTC
Update - We are continuing to investigate this issue. Next update 17:00 GMT
May 15, 2025 - 19:03 UTC
Investigating - A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT
May 15, 2025 - 06:16 UTC
Search import delays in DE region
Update - We are continuing to investigate this issue.
Jun 02, 2025 - 13:31 UTC
Investigating - The Germany (DE-FR) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
May 29, 2025 - 10:46 UTC
Denmark, Copenhagen (dk-co) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United States, Washington DC (us-dc) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Australia, Sydney (au-sy) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United Kingdom, London (uk-ld) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Germany, Frankfurt (de-fr) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Canada, Toronto (ca-tr) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Switzerland, Zurich (ch-zh) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 14, 2025

No incidents reported today.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

Unresolved incident: User access issues on US environment.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Jun 4, 2025
10.6.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
Jun 4, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:30 UTC
Scheduled - We will be deploying Keepit 10.6.0 to the United States (US-DC) region on June 04. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Jun 3, 13:28 UTC
10.6.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
Jun 4, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:00 UTC
Scheduled - We will be deploying Keepit 10.6.0 to the Denmark (DK-CO) region on June 04. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Jun 3, 13:30 UTC
Jun 3, 2025
10.6.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
Jun 3, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:01 UTC
Scheduled - We will be deploying Keepit 10.6.0 to the Germany (DE-FR) region on June 03. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Jun 2, 13:35 UTC
10.6.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
Jun 3, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 UTC
Scheduled - We will be deploying Keepit 10.6.0 to the United Kingdom (UK-LD) region on June 03. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Jun 2, 13:33 UTC
10.6.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 14:00 UTC
Scheduled - We will be deploying Keepit 10.6.0 to the Australia (AU-SY) region on June 02. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 30, 09:17 UTC
Jun 2, 2025
10.6.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
Jun 2, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:00 UTC
Scheduled - We will be deploying Keepit 10.6.0 to the Canada (CA-TR) region on June 02. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 30, 09:19 UTC
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

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