All Systems Operational
EU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
US Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
AU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
UK Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
4.4.3 - Keepit Patch Release
Completed - The scheduled maintenance has been completed.
Apr 15, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 CEST
Scheduled - We will be deploying Keepit 4.4.3 to the EU region on April 14. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000063634
Apr 13, 21:23 CEST
Apr 14, 2021
4.4.3 - Keepit Patch Release
Completed - The scheduled maintenance has been completed.
Apr 14, 22:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:01 CEST
Scheduled - We will be deploying Keepit 4.4.3 to the US region on April 14. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000063634
Apr 13, 21:23 CEST
4.4.3 - Keepit Patch Release
Completed - The scheduled maintenance has been completed.
Apr 14, 00:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 12:00 CEST
Scheduled - We will be deploying Keepit 4.4.3 to the AU region on April 13. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000063634
Apr 13, 08:50 CEST
Apr 13, 2021
4.4.3 - Keepit Patch Release
Completed - The scheduled maintenance has been completed.
Apr 13, 21:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:30 CEST
Scheduled - We will be deploying Keepit 4.4.3 to the UK region on April 13. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000063634
Apr 12, 17:01 CEST
Storage server maintenance job
Completed - The scheduled maintenance has been completed.
Apr 13, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:02 CEST
Scheduled - In order to fix a hardware issue we will power off one of the storage servers in US region. Mirror server will be still providing a service, so no issues are expected.
Apr 12, 16:49 CEST
Apr 12, 2021
Failures of backup jobs
Resolved - This issue has been resolved
Apr 12, 12:03 CEST
Update - The fix has been deployed across all regions. We will continue to monitor the situation to ensure the fix is effective.
Apr 8, 18:37 CEST
Update - Hot fix will be implemented across all regions. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again.

We will continue to monitor the situation to ensure the fix is effective.
Apr 8, 15:55 CEST
Update - After deploying the patch yesterday, that was aimed at fixing the recently discovered issue related to the changes made to Microsoft Graph API, we are confirming that the initial problem has been resolved. We have been closely monitoring the backup progress and can assure you that all backup jobs either completed successfully, or are in progress now, meaning there have been no interruptions so far.
While working on solving this issue, we have determined one more area that changes to Microsoft Graph API have negatively impacted. The error appears on connector configuration step when the users and group lists have to be loaded. Our developers have already made a fix for this case as well, and we are now testing it out. As soon as we have positive test results, we will release it.
We will provide further updates on the progress.
Apr 8, 13:51 CEST
Monitoring - The fix has been deployed across all regions. We will continue to monitor the situation to ensure the fix is effective.
Apr 7, 19:25 CEST
Identified - We have received multiple complaints from our customers located on US and UK environments about the backups being failed. After checking all our systems we could not locate any problems on our side. That is why on April 6 we had to urgently deploy a hotfix that would allow us to get more detailed logs on specific environments.
After analyzing those logs we were able to detect the root cause of the issue. It appeared that it is related to the latest changes of Microsoft Graph API which Keepit uses for backing up OneDrive, SharePoint, and getting information about groups. So the problem affects rather a small amount of customers on US and UK regions, and it is not present on specific tenants and is not related to the size of the tenant.
Our engineers have now developed a hotfix which should eliminate the problem, and we are getting ready to release it today, on April 7.
We will provide further updates.
Apr 7, 12:46 CEST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Apr 7, 2021
Apr 6, 2021

No incidents reported.

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