User access issues on US environment
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 2025 - 14:23 UTC
Update - We are continuing to investigate this issue.
May 23, 2025 - 09:04 UTC
Update - We are continuing to investigate this issue.
May 23, 2025 - 07:00 UTC
Investigating - We are currently experiencing an outage affecting user interface access in the US region. Our team is actively investigating the issue, and we will provide updates as more information becomes available
May 23, 2025 - 05:29 UTC
"Impossible travel" alerts from Microsoft in the DK region
Update - We are continuing to investigate this issue.
May 16, 2025 - 21:14 UTC
Update - We are continuing to investigate this issue. Next update 17:00 GMT
May 15, 2025 - 19:03 UTC
Investigating - A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT
May 15, 2025 - 06:16 UTC
Denmark, Copenhagen (dk-co) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United States, Washington DC (us-dc) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Australia, Sydney (au-sy) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United Kingdom, London (uk-ld) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Germany, Frankfurt (de-fr) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Canada, Toronto (ca-tr) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Switzerland, Zurich (ch-zh) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 25, 2025

No incidents reported today.

May 24, 2025

No incidents reported.

May 23, 2025

Unresolved incident: User access issues on US environment.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025
10.5.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
May 19, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:30 UTC
Scheduled - We will be deploying Keepit 10.5.0 to the Denmark (DK-CO) region on May 19. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 17, 19:59 UTC
10.5.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
May 19, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:30 UTC
Scheduled - We will be deploying Keepit 10.5.0 to the United States (US-DC) region on May 19. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 17, 19:58 UTC
May 18, 2025

No incidents reported.

May 17, 2025
10.5.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
May 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:00 UTC
Scheduled - We will be deploying Keepit 10.5.0 to the Australia (AU-SY) region on May 15. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 14, 18:02 UTC
May 16, 2025

Unresolved incident: "Impossible travel" alerts from Microsoft in the DK region.

May 15, 2025
10.5.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
May 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled - We will be deploying Keepit 10.5.0 to the United Kingdom (UK-LD) region on May 15. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 14, 18:01 UTC
May 14, 2025
10.5.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
May 14, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:30 UTC
Scheduled - We will be deploying Keepit 10.5.0 to the Germany (DE-FR) region on May 14. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 13, 19:07 UTC
10.5.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
May 14, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:30 UTC
Scheduled - We will be deploying Keepit 10.5.0 to the Canada (CA-TR) region on May 14. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 13, 19:04 UTC
10.5.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
May 14, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 UTC
Scheduled - We will be deploying Keepit 10.5.0 to the Switzerland (CH-ZH) region on May 14. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
May 13, 21:18 UTC
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

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