Update - We are continuing to monitor for any further issues.
Mar 26, 09:52 CET
Monitoring - Due to the current Covid-19 situation, the o365 cloud platform is experiencing an unprecedented uptake and growth in demand. This has led to certain limitations being implemented on the platform in order to restrict or limit resource consumption.

For customers backing up their o365 data, they may notice that backups run slower than usual or are even late. This is not due to capacity issues on the Keepit platform, this is simply due to restrictions put in place on the o365 platform to ensure reasonable access for all customers.

We are making some adjustments to our systems in order to better deal with this unusual situation and we will continue to monitor the development the coming weeks.
Mar 26, 09:50 CET
EU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
US Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
AU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Keepit 2020 Q2 Patch 3.1.0 Jun 10, 11:00 - Jun 13, 11:00 CEST
Keepit 2020 Q2 Patch 3.1.0 is being deployed to the AP region.
Short service disruptions and occasional cancelled backups during this time are possible.
Posted on Jun 4, 13:30 CEST
Keepit 2020 Q2 Patch 3.1.0 Jun 15, 11:00 - Jun 18, 11:00 CEST
Keepit 2020 Q2 Patch 3.1.0 is being deployed to the US region.
Short service disruptions and occasional cancelled backups during this time are possible.
Posted on Jun 4, 13:33 CEST
Keepit 2020 Q2 Patch 3.1.0 Jun 16, 11:00 - Jun 19, 11:00 CEST
Keepit 2020 Q2 Patch 3.1.0 is being deployed to the EU region.
Short service disruptions and occasional cancelled backups during this time are possible.
Posted on Jun 4, 13:35 CEST
Past Incidents
Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 13:01 CEST
Scheduled - A bottleneck has been identified on a network component - a network configuration change will be made to remove this problem. No significant interruptions or outages are expected.
May 28, 10:17 CEST
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020
Postmortem - Read details
May 25, 19:39 CEST
Resolved - The fix has proven completely effective in resolving the situation that arose over the weekend. Backup jobs now run to completion without issues.
May 25, 11:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 14:42 CEST
Investigating - We are noticing occurrence of failed backup jobs. Fixes are applied and now we are monitoring the systems to ensure that service is fully restored across all environments
May 24, 14:39 CEST
May 24, 2020
Resolved - Post maintenance database issue has fixed.
May 24, 13:59 CEST
Monitoring - Some backup delays are expected on the EU environment due to post maintenance database issues. We are following the performance of the environment closely
May 22, 10:39 CEST