All Systems Operational
EU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
US Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
AU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
UK Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
DE Operational
User Interface Operational
API Operational
SaaS Backup Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021
4.6.0 - Keepit Minor Release
Completed - The scheduled maintenance has been completed.
Jul 31, 00:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:30 CEST
Scheduled - We will be deploying Keepit 4.6.0 to the US region on July 30. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000064266
Jul 29, 09:18 CEST
Jul 30, 2021
4.6.0 - Keepit Minor Release
Completed - The scheduled maintenance has been completed.
Jul 30, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:02 CEST
Scheduled - We will be deploying Keepit 4.6.0 to the EU region on July 30. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000064266
Jul 29, 09:19 CEST
Certain backup jobs are failing
Resolved - We have confirmed that the fix was effective across the affected user base - the problem has been completely solved.
Jul 30, 10:35 CEST
Update - Previously failed jobs are starting again and we will be monitoring progress over the coming hours
Jul 29, 22:31 CEST
Monitoring - Fix has been deployed to production and we are monitoring its effectiveness. We will provide an update once we have a conclusion.
Jul 29, 22:01 CEST
Update - The fix has passed all testing successfully and gone though final QA before deployment. We expect to deploy the fix to production shortly.
Jul 29, 20:39 CEST
Update - A fix has been developed to address the problem. This fix is currently undergoing testing prior to deployment.
Jul 29, 17:02 CEST
Identified - Due to an unforeseen side effect of the 4.6.0 release that was just deployed, a small number of customers in the Australian, United Kingdom and German regions are now seeing backup jobs fail on their connectors.

Far from all customers are affected by this - we are actively working on a fix that will resolve this situation for the affected customer base.

We will update this incident as we have more information about the status of the fix.
Jul 29, 14:39 CEST
Jul 29, 2021
Jul 28, 2021
4.6.0 - Keepit Minor Release
Completed - The scheduled maintenance has been completed.
Jul 28, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 12:00 CEST
Scheduled - We will be deploying Keepit 4.6.0 to the AU region on July 28. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000064266
Jul 27, 22:46 CEST
4.6.0 - Keepit Minor Release
Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:01 CEST
Scheduled - We will be deploying Keepit 4.6.0 to the UK region on July 28. Ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000064266
Jul 27, 22:44 CEST
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Software update in UK region
Completed - The scheduled maintenance has been completed.
Jul 25, 13:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 10:30 CEST
Scheduled - We are planning to update software on TBC and proxy servers in UK region on July 25. As a result, ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. If jobs fail, they will be started automatically. We apologize for any inconvenience this may cause.
Jul 25, 10:03 CEST
Jul 24, 2021

No incidents reported.

Jul 23, 2021
Software update in US region
Completed - The scheduled maintenance has been completed.
Jul 23, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 10:00 CEST
Scheduled - We are planning to update software on search servers in US region on July 23. No user visible interruptions are expected as all systems are fully redundant
Jul 22, 21:49 CEST
Software update in UK region
Completed - The scheduled maintenance has been completed.
Jul 23, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 CEST
Scheduled - We are planning to update software on TBC, search and proxy servers in UK region on July 22. As a result, ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. If jobs fail, they will be started automatically. Also, it is possible that the API will not be available for no more than 1 minute. We apologize for any inconvenience this may cause.
Jul 22, 16:35 CEST
Jul 22, 2021
Jul 21, 2021

No incidents reported.

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