All Systems Operational
Australia, Sydney (au-sy) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Denmark, Copenhagen (dk-co) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Germany, Frankfurt (de-fr) Operational
User Interface Operational
API Operational
SaaS Backup Operational
United Kingdom, London (uk-ld) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United States, Washington DC (us-dc) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Adding new hardware in US region Sep 24, 09:45-14:45 CEST
We are planning to add two more TBC servers in US region on Sep 24. As a result, ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. If jobs fail, they will be started automatically. We apologize for any inconvenience this may cause.
Posted on Sep 23, 11:47 CEST
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021
Resolved - All backup backlog has been processed and systems are operating as expected. We are closing this issue.
Sep 23, 06:39 CEST
Monitoring - The cause of the problem was identified and the region is again operating at full capacity (including the recently added additional capacity). We expect to catch up on outstanding backup jobs quickly during the remainder of the day but will continue to keep an eye on the situation.

Software fixes to address the issues that triggered this situation will be implemented and rolled out in future patch releases.
Sep 22, 11:22 CEST
Identified - We have identified the problem that is preventing backup jobs from completing and we are implementing a workaround for this problem.

The underlying cause is still being investigated, but we expect the workaround to allow backup jobs to complete as usual, shortly.
Sep 22, 10:17 CEST
Investigating - We are noticing delays of backup jobs after the recent expansion with new capacity in the Copenhagen (dk-co) region. This may also affect restore jobs, but the extent is as of yet unclear.

We are investigating the cause of the problem and will keep this page updated as new information becomes available.
Sep 22, 09:40 CEST
Resolved - Systems are back to normal and we are closing this issue.
Sep 23, 06:37 CEST
Monitoring - Interface response is restored - we are still working with underlying systems to bring everything back to full capacity but we do not expect further major disruptions. We are keeping an eye on the situation as we continue to work on getting everything back to normal.
Sep 22, 16:25 CEST
Investigating - We are experiencing extremely slow user interface access in the DK region at this time. This does not in any way impact backup performance. We are investigating this and will update this incident as we have news to report.
Sep 22, 13:26 CEST
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:01 CEST
Scheduled - We are planning to add one more TBC server in DK region on Sep 21. As a result, ongoing ZIP downloads and PST file generation may fail. If this influences your data downloads, please start them again. If jobs fail, they will be started automatically. We apologize for any inconvenience this may cause.
Sep 21, 17:37 CEST
Sep 21, 2021
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.