We have confirmed that the fix was effective across the affected user base - the problem has been completely solved.
Jul 30, 10:35 CEST
Previously failed jobs are starting again and we will be monitoring progress over the coming hours
Jul 29, 22:31 CEST
Fix has been deployed to production and we are monitoring its effectiveness. We will provide an update once we have a conclusion.
Jul 29, 22:01 CEST
The fix has passed all testing successfully and gone though final QA before deployment. We expect to deploy the fix to production shortly.
Jul 29, 20:39 CEST
A fix has been developed to address the problem. This fix is currently undergoing testing prior to deployment.
Jul 29, 17:02 CEST
Due to an unforeseen side effect of the 4.6.0 release that was just deployed, a small number of customers in the Australian, United Kingdom and German regions are now seeing backup jobs fail on their connectors.
Far from all customers are affected by this - we are actively working on a fix that will resolve this situation for the affected customer base.
We will update this incident as we have more information about the status of the fix.
Jul 29, 14:39 CEST