All Systems Operational
Australia, Sydney (au-sy) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Denmark, Copenhagen (dk-co) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Germany, Frankfurt (de-fr) Operational
User Interface Operational
API Operational
SaaS Backup Operational
United Kingdom, London (uk-ld) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United States, Washington DC (us-dc) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
5.0.1 - Keepit Patch Release Jan 24, 11:00-20:00 CET
We will be deploying Keepit 5.0.1 to the Australia (AU-SY) region on Jan 24. No interruptions are expected as all systems are fully redundant.
Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000065235
Posted on Jan 21, 14:30 CET
5.0.1 - Keepit Patch Release Jan 24, 12:00-22:00 CET
We will be deploying Keepit 5.0.1 to the United Kingdom (UK-LD) region on Jan 24. No interruptions are expected as all systems are fully redundant.
Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000065235
Posted on Jan 21, 14:32 CET
5.0.1 - Keepit Patch Release Jan 24, 14:00 - Jan 25, 00:00 CET
We will be deploying Keepit 5.0.1 to the United States (US-DC) region on Jan 24. No interruptions are expected as all systems are fully redundant.
Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000065235
Posted on Jan 21, 14:34 CET
5.0.1 - Keepit Patch Release Jan 24, 15:00 - Jan 25, 01:00 CET
We will be deploying Keepit 5.0.1 to the Denmark (DK-CO) region on Jan 24. No interruptions are expected as all systems are fully redundant.
Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000065235
Posted on Jan 21, 14:36 CET
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022
5.0.1 - Keepit Patch Release
Completed - The scheduled maintenance has been completed.
Jan 20, 21:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 11:30 CET
Scheduled - We will be deploying Keepit 5.0.1 to the Germany (DE-FR) region on Jan 20. No interruptions are expected as all systems are fully redundant.
Visit our Forum for the Patch release notes: https://help.keepit.com/support/discussions/topics/6000065235
Jan 20, 10:36 CET
Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022
User access issues on EU environment
Resolved - Situation has been stable since it was resolved; we are not closing this incident.
Jan 17, 12:32 CET
Monitoring - The issue has now been resolved but we will continue to monitor the situation.

Any backup jobs that were cancelled are re-starting automatically.
Jan 11, 10:58 CET
Identified - We have identified the cause of the problem.

To correct this issue we will be re-starting a number of currently running backup jobs. These jobs will re-start automatically shortly.

The platform may warn you of a "failed" backup job in case your backup is in the group of backups that are being restarted - rest assured that this backup will automatically resume shortly and that we will continue to keep your data safe.

We apologise for the inconvenience.
Jan 11, 10:03 CET
Investigating - We are seeing extremely slow user interface access and access errors in the EU region at this time. This does not in any way impact backup performance. We are investigating this and will update this incident as we have news to report.
Jan 11, 09:48 CET
Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

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