All Systems Operational
EU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
US Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
AU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
UK Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2021

No incidents reported today.

Jan 18, 2021
Completed - The scheduled maintenance has been completed.
Jan 18, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 CET
Scheduled - We will be deploying Keepit 4.3.0 to the AU region on January 18. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000063114
Jan 18, 10:27 CET
Completed - The scheduled maintenance has been completed.
Jan 18, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 CET
Scheduled - We will be deploying Keepit 4.3.0 to the US region on January 18. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000063114
Jan 18, 10:26 CET
Completed - The scheduled maintenance has been completed.
Jan 18, 14:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:15 CET
Scheduled - Maintenance work is planned on our proxy servers, which may result in ongoing backup and restore jobs to fail. No actions are required from customers' side. All backup jobs will automatically restart according to the schedule.
Jan 18, 11:01 CET
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:00 CET
Scheduled - We will be deploying Keepit 4.3.0 to the EU region on January 14. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000063114
Jan 14, 13:35 CET
Resolved - All backlog has completed processing and performance has stayed excellent throughout the busiest window of the day.

We are closing this incident.
Jan 15, 08:52 CET
Update - The vast majority of backlog has been processed and performance continues to look good even as we are entering a higher load period of the day.

We will continue to monitor the situation but expect the last tough bit of backlog to process to completion over the coming hours.
Jan 15, 00:17 CET
Update - Performance is still looking good as expected and backlogs continue to process quickly.

We continue to follow the situation
Jan 14, 17:35 CET
Monitoring - Two separate actions have been taken:

A software fix that significantly improves our ability to work around performance issues as what we faced today in the US region has been deployed. This fix significantly improved the overall performance of the platform as it allows us to effectively reduce workload sent to temporarily overloaded systems.

Secondly, a hardware device that was causing disruptions to other devices (a so-called "noisy neighbour") was identified and offlined. Corrections such as this are usually fully automatic, but in certain cases automatic systems are unable to identify this situation and manual intervention is required. This correction significantly improved performance on one of the temporarily overloaded systems.

All in all, we see a 10x improvement in processing latency for data operations for the affected users. We are starting to see an improvement on the processing backlog for search data imports. The backlog will take some time to clear though.

It still appears that backup performance was not significantly affected by this.

We will continue to monitor the situation and expect to see the backlog starting to clear over the coming hours.
Jan 14, 15:48 CET
Identified - We are experiencing degraded performance on certain systems in the US region. This is causing a delay in backup data imports into the search engine which may in turn cause a delay between a backup completing and the backup being available for easy search based browsing. This performance degradation will also affect downloads and other data operations.

Backup itself seems largely unaffected by this, but some delays could occur as a result of this degradation.

A fix has been developed to remedy this situation and this fix will be deployed on to the US region in the coming hours.
Jan 14, 14:22 CET
Completed - The scheduled maintenance has been completed.
Jan 15, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:00 CET
Scheduled - We will be deploying Keepit 4.3.0 to the UK region on January 14. Visit our Forum for the Minor release notes: https://help.keepit.com/support/discussions/topics/6000063114
Jan 14, 13:31 CET
Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.