All Systems Operational
EU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
US Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
AU Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Capacity expansion Feb 10, 15:00 - Feb 15, 15:00 CET
Significant work will be undertaken at our US region datacenter locations in order to grow installed capacity, enable future larger expansions and in order to upgrade our networking connectivity.

No significant interruptions are expected during this work, but components in the environment will at times operate with reduced redundancy which inherently increases the risk of interruptions. Great care is being taken in the planning and execution to ensure the expansion happens smoothly and without significant user noticeable interruptions.
Posted on Jan 23, 13:12 CET
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020
Resolved - Backups have continued to operate as expected since the problem was resolved and by now all connectors should have fully caught up with their backups - any delay experienced at this time will be due to external factors such as SaaS provider throttling or increases in backup set size. We are therefore marking this incident as fully resolved.
Jan 23, 13:05 CET
Update - Backups have been operating as expected since the issue was corrected. We are letting this incident live a bit longer since a small number of customers will still have connectors that are late with backups due to the previous interruption. We expect the last few connectors to have caught up soon.
Jan 22, 15:47 CET
Monitoring - We identified the root cause and corrected it - we are now monitoring the systems to ensure that service is fully restored.

Affected customers will have received notices from the system that backups have failed - but regular backups should now again be scheduled in a timely manner, and all customers should again return to normal operations over the next 24 hours as backups are executed.
Jan 21, 12:28 CET
Update - We have confirmed that the issue is only affecting customers on the EU environment.

Work is progressing on locating the root cause for backups not being executed as they should be.
Jan 21, 11:23 CET
Investigating - We are noticing a much increased occurrence of failed backup jobs and we are investigating the root cause of this.
Jan 21, 09:05 CET
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.