Network reachability issues

Incident Report for Keepit

Resolved

All systems are back to normal and we have seen no interruptions or anomalies since the initial identification of the issue.
Posted May 28, 2019 - 09:30 UTC

Monitoring

The workaround is performing reliably and work is continuing behind the scenes to address the underlying issue that caused the original problem. We expect the problem to be fully resolved over the next 24 hours and we do not expect problems or performance degradations on neither user experience or backup performance.
Posted May 27, 2019 - 14:39 UTC

Identified

A workaround has been implemented and services are now fully operational again. We are working on resolving the underlying root cause.
Posted May 27, 2019 - 09:15 UTC

Investigating

We are seeing problems reaching certain parts of our EU environment and are investigating the issue.
Posted May 27, 2019 - 09:05 UTC
This incident affected: Denmark, Copenhagen (dk-co) (User Interface, API).