Investigating — Microsoft Graph Synchronization Errors for New Connectors

Incident Report for Keepit

Update

No new updates from Microsoft. We will share information as soon as it becomes available
Posted Sep 01, 2026 - 19:01 UTC

Identified

We are still working with Microsoft to confirm that their fix has been fully deployed and will provide a further update as soon as new information is available
Posted Aug 26, 2026 - 17:35 UTC

Update

We are still awaiting confirmation from Microsoft that their fix has been fully deployed. We continue to monitor the situation closely and will provide a further update as soon as new information is available
Posted Aug 25, 2026 - 13:04 UTC

Investigating

Following our earlier resolution update, customers have reported that the issue persists. We have confirmed this and are actively investigating in collaboration with Microsoft, whose fix appears to not yet be fully deployed.
We will provide a further update as soon as we have confirmation from Microsoft.
Posted Aug 21, 2026 - 19:06 UTC
This incident affects: Denmark, Copenhagen (dk-co) (SaaS Backup), United States, Washington DC (us-dc) (SaaS Backup), Australia, Sydney (au-sy) (SaaS Backup), United Kingdom, London (uk-ld) (SaaS Backup), Germany, Frankfurt (de-fr) (SaaS Backup), Canada, Toronto (ca-tr) (SaaS Backup), and Switzerland, Zurich (ch-zh) (SaaS Backup).