At 18:53 UTC February 29 2024 the Keepit installation at DK-CO available on the address https://dk-co.keepit.com/ commenced a series of unscheduled service restarts. The dual-active setup of the Keepit stack ensured availability throughout the incident, however the stack was not able to facilitate longer running downloads. An implementation error was identified in a central Keepit component and functionality triggering this particular error was disabled and at 23:08 UTC the service degradation ended.

At no point was the ability to perform backups impacted and at no point was customer data at risk.

The root cause of the issue has subsequently been fixed and released.