Networking issue preventing access

Incident Report for Keepit

Resolved

An internal networking issue caused temporary internal monitoring system issues, but did not cause problems on the actual platform.

The early alert that API and User Interface was unavailable was a false positive caused by this - it turns out, that User Interface and API was available the whole time and that there were no user visible problems at any time.

We apologise for the miscommunication.

Posted Jun 08, 2020 - 07:11 UTC

Update

Access has been re-established - we are continuing investigations

Posted Jun 08, 2020 - 05:53 UTC

Update

We are continuing to investigate this issue.

Posted Jun 08, 2020 - 05:53 UTC

Investigating

We are seeing a networking issue against our EU region preventing access to the user interface - we are working on a solution

Posted Jun 08, 2020 - 05:50 UTC

This incident affected: Denmark, Copenhagen (dk-co) (User Interface, API).