We have confirmed that the implemented changes had the intended effect; not a single job has been delayed or interrupted since the changes took effect yesterday. This issue is resolved.
Posted Feb 13, 2019 - 09:03 UTC
Monitoring
The planned changes were executed and we are monitoring the effects.
Posted Feb 12, 2019 - 15:19 UTC
Update
A systems change and following capacity expansion is being activated at 15:00 UTC. No service interruptions due to this are expected. The capacity expansion will help prevent backup jobs from being interrupted due to resource constraints.
Posted Feb 12, 2019 - 13:38 UTC
Identified
A systems issue is causing some backup jobs to be interrupted. This unfortunately triggers a "backup failed" message to the user which may cause distress. Any interrupted backup job is automatically re-started and affected users will only experience a degradation in backup frequency. We are working on resolving this issue and expect it to be resolved during Tuesday the 12th of February.
Posted Feb 11, 2019 - 19:35 UTC
This incident affected: Denmark, Copenhagen (dk-co) (SaaS Backup).