Delay in Support response due to a technical issue

Incident Report for Keepit

Resolved

This incident has been resolved.

Posted Nov 19, 2024 - 08:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2024 - 15:14 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 18, 2024 - 14:05 UTC

Investigating

Due to an ongoing issue, customers may experience delays in receiving responses to support tickets on the platform. We apologize for the inconvenience and are working to resolve it as quickly as possible

Posted Nov 18, 2024 - 11:20 UTC