Identified - As part of an upcoming upgrade to the Keepit connector for Google Workspace, we uploaded a new version of the Keepit app for Google Workspace to the Google Workspace Marketplace. This triggered Google's normal automated review process. The automated process encountered several unusual verification errors not related to our code change, and we're working with Google staff to resolve them. Until Google is able to resolve them, users who do not have a pre-existing Google Workspace connector cannot add a new one. We will provide updates as Google updates us, but because of the nature of their support processes, we can't provide an exact timeline
Jul 16, 2025 - 12:08 UTC
Monitoring - We have deployed a fix, and are monitoring system performance to confirm the issue has been fully resolved
Jul 03, 2025 - 08:42 UTC
Update - We are continuing to investigate this issue.
Jun 02, 2025 - 13:31 UTC
Investigating - The Germany (DE-FR) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
May 29, 2025 - 10:46 UTC
We will be deploying Keepit 10.8.0 to the Canada (CA-TR) region on July 21. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739 Posted on
Jul 18, 2025 - 11:26 UTC
We will be deploying Keepit 10.8.0 to the Australia (AU-SY) region on July 21. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739 Posted on
Jul 18, 2025 - 11:28 UTC
Completed -
The scheduled maintenance has been completed.
Jul 17, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:30 UTC
Scheduled -
We will be deploying Keepit 10.8.0 to the Switzerland (CH-ZH) region on July 17. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Jul 16, 15:08 UTC
Jul 16, 2025
Unresolved incident: Missing Keepit app in Google Workspace Marketplace.
Resolved -
This incident has been resolved.
Jul 9, 10:41 UTC
Update -
We are continuing to investigate this issue.
Jun 3, 06:30 UTC
Update -
We are continuing to investigate this issue.
May 16, 21:14 UTC
Update -
We are continuing to investigate this issue. Next update 17:00 GMT
May 15, 19:03 UTC
Investigating -
A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT
May 15, 06:16 UTC