Fixing of download issue

Incident Report for Keepit

Resolved

This incident has been resolved.

Posted Oct 22, 2020 - 11:35 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 20, 2020 - 19:25 UTC

Monitoring

As part of maintenance and troubleshooting works, we added additional up-to-date proxies to the existing systems. This should have a positive effect on the download issue of individual files experienced by the customers. We do not expect any major interruptions and the backup jobs should run as intended.

Posted Oct 20, 2020 - 19:23 UTC

Identified

We are currently deploying more capacity and upgrading existing systems to fix download issues that affect several customers. This may cause interruption and failure of some backup jobs, but new jobs will be started automatically, when this happens.

Posted Oct 20, 2020 - 11:42 UTC

This incident affected: Denmark, Copenhagen (dk-co) (SaaS Backup).